ORDERING Once we have received your order electronically, your order is considered submitted. If the product you ordered is no
longer available once we have
received your order form, we will inform you via e-mail. By submitting an order form and
contracting with us, you unconditionally accept the provisions of our General Terms and Conditions of Sale, as well as of the further conditions and policies contained on
We hope you'll be in love with your purchase! Of course this is just not always possible.
If you need to return or exchange something, here's how:
Please be sure to email firstname.lastname@example.org as soon as possible after receiving your order to request a return.
All returns must be sent to us within 7 days of receiving your order.
All merchandise sold on shopfatal.com is brand new. We will accept merchandise sent back in the original brand new and unworn condition, with tags attached. Shoes should be received without marks on the soles and with the original shoe box. Please send your shoe box inside of a shipping box.
Refunds are available on full priced merchandise.
Sale and discounted items are non-refundable, but may be exchanged for store credit or the same item in another size (if available) by purchasing the item you want and sending back the unwanted item.
Socks & hosiery are final sale and cannot be returned or exchanged.
Returns on pre-orders are store credit only. There is no expiration on store credit.
Special order items are final sale.
All items on sale for 70% off or more are final sale and cannot be returned or exchanged.
Due to the costs involved in the return process, we are unable to refund or credit the amount that was paid to get your item to you. All refunds/credits are less those costs. This includes orders that received free shipping.
Because of the transit time and high cost involved, all sales are final on international orders.
We suggest asking as many questions as possible before purchase if you are uncertain about something. We would love to help you with any questions you may have in the selection process!
We want you to receive your package as fast as you do!
We are able to place a trace on U.S. packages if not received or located after 7 business days, and international packages after 14 business days.
We ask that you wait until an investigation by the shipping company is complete before requesting a refund.
We will issue a refund for packages deemed to be lost as soon as the shipping company completes it's investigation and they have notified us of the results.
We are unable to assume responsibility for packages that are unclaimed or refused by the receiver.
PAYMENT We accept domestic and international credit and debit card payment with Visa, Mastercard, American Express, Discover and JCB.
If you would like to make a payment through bank wire transfer or another wire service, please send an email to email@example.com to request information for sending wire transfer payment
For international orders please not that you may need to pay additional import fees, taxes, brokerage fees and handling fees to your local authorities or customs offices. We are completely independent of these charges and have no information about them.
Please send an email to firstname.lastname@example.org if you would like to request a special item or reserve an item that is coming soon.
All merchandise sold at shopfatal.com is brand new, and all items are inspected before shipping. Products that are handmade in any way may have slight color variation and inconsistencies from item to item.
We will use your personally identifiable information only for customer service; to fulfill your orders, to provide you with information that you may request, to give you updates about the status of your orders, and to customize your experience on the site. We do not sell any customer information.
We collect the domain name of visitors to our web page, the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as site registrations, name and address, telephone number & payment information.
The information we collect is used only to process orders. Your email will be used for our mailing list if you choose to opt-in. If you opt in to our mailing list, you may unsubscribe at any time by using the "unsubscribe" link provided in any mailing list email.
We do not use your mailing address for mailed advertisements.
Your telephone number will only be used in the event that we cannot contact you via email regarding your order.
With respect to security: we have appropriate security measures in place to protect against access of information that we have collected from you at our site.
Terms & Conditions
By submitting an order form, you unconditionally accept and agree to our terms & conditions of sale as well as the further conditions and policies contained on shopfatal.com.
Once we have received your order electronically, your order is considered submitted.
- Orders cannot be cancelled once the shipping notification has been sent to you.
- Once your package is shipped, your order cannot be cancelled or shipped to another address.
- Duties and taxes levied by your country are not paid to us, therefore you should contact the customs office in your country if you have an issue.
Please be sure to claim your package before it is returned to us. We assume no responsibility for costs to resend orders that have been returned unclaimed, unless there is a verifiable error on our part.
Lost packages: We are able to place a trace on U.S. packages after 8 business days, and on international packages via USPS after 14 business days. We require that you wait until an investigation by the shipping company is complete before requesting a refund. This investigation time depends on the investigation time frame required by the destination country and can vary between 30 days for U.S. packages to 30-90 days for international packages. Many times packages are delivered before the investigation is complete, and therefore we require up to a 12 week (4 to 6 week for domestic shipments) waiting period before we will refund your order. We will issue a refund for packages deemed to be lost as soon as their investigation is complete and the shipping company has notified us of the results.
- We will issue refunds for U.S. orders of merchandise purchased at full retail price only.
- Items purchased at discount or on sale (up to 60%) are eligible for store credit.
- All items purchased on sale for 70% off or more are final sale and cannot be returned or exchanged-- - - All international orders are final sale
- All returns must be authorized
- Returns must be sent back in unworn condition with all tags attached.
- Your return must be sent to us within 7 days of receiving your order.
- All merchandise sold on shopfatal.com is brand new. Any item returned in used or damaged condition, returned without authorization from shopfatal.com, or sent back after the 7 day return period will be assessed a 40% restocking fee.
Please send an email to email@example.com as soon as possible to request a return for your order and wait for a return authorization email with our returns receiving address.
Return package must be sent out and postmarked within 7 days of receiving your order.
You are responsible for paying the postage and insurance on any return package mailed back to shopfatal.com. The original shipping costs are not refundable.
- We will accept for return merchandise sent back in the original brand new and unworn condition, with tags attached.
- Shoes must be received without marks on the soles and with original shoe box in good condition.
- Socks, hosiery and special orders are final sale and cannot be returned or exchanged.
-We assume no responsibility if your return is lost or damaged in transit. Please purchase insurance for your return.
-We reserve the right to refuse a return that does not meet the conditions stated in our return policy.
You agree to pay a $30 fee billed to your credit card for any chargeback you initiate.
By purchasing through this website, you agree to all terms and conditions of sale. You agree to pay all taxes and duties assigned by the destination country.